The online Business Communication course will aim to develop the main communication skills in English required to perform successfully when communicating in English with international contacts. The course will run virtually in groups.  Our experienced trainers will interactively provide interesting and realistic business case studies and practice scenarios in the Hospitality Industry.

Instructions on how to join the programme group will be sent to you upon registration.

In addition, all participants will have access to our value-added e-Learning online programme which will be available throughout the course and for 6 months after the virtual course.

Who is it for?

  • Junior-Head Management
  • Front line staff directly in touch with partners and clients
  • Front line staff in Administration

This online course is intended for personnel in management as well as front of line staff  who wish to improve their Business English language knowledge (grammar and business/specialist vocabulary) as well as professional communication skills (leading/participating in (virtual) meetings and video-conferencing, delivering :

  • Presentations in English
  • Telephoning in English
  • Email writing in English

for more effective communication in international situations.

Course Details

Course Benefits

During this online course one will have the opportunity to:

  • gain confidence and improve ones’ professional communication skills when giving presentions, telephoning and video-conferencing, and writing emails in English
  • increase one’s confidence and improve ones fluency and effectiveness in English.
  • improve Business English language knowledge in grammar, business and/or specialist vocabulary and pronunciation and be able to speak English more accurately
  • develop intercultural competence and awareness of one’s own culture and others’ culture
  • practise active listening
  • practise active participation in online meetings and discussions, and develop one’s confidence when communicating in English across a range of everyday business situations


Course Content

The trainer will produce interesting and relevant task-based practice activities in order to provide one with a complete dynamic and intensive learning experience. One will also be given the opportunity to participate in numerous business-related and current affairs discussions. In addition, important English language, business vocabulary and pronunciation assistance are offered throughout the course.

Included in programme

  • Access to materials and interactive resources
  • Certificate of participation
  • Access to ETI Elearning platform for 6 months after the course.

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Fast facts

  • Group Size Maximum of 8 participants
  • Course Level Minimum English Level B1 (Intermediate)
  • Participants' Age 18+
  • Course Length Options 15 -30 hours - Over 1-3 weeks